Customer Care Sales Specialist Job

At Careers Verified, we go beyond narrowly defined client’s issues, we create opportunities for our clients, candidates, colleagues, collaborators, and the community. Through a network of diversified but highly complementary line of business, we help organizations find critical talent, access cutting-edge advice and get the innovative support they require to grow in a challenging market. We partner with businesses and organizations of varying size and structure across diverse sectors, such as Oil and Gas, Engineering, Finance, Telecom, FMCG, Legal, Technology, Healthcare, Travel and Aviation etc. to enhance business performance and to optimize for growth to achieve exceptional results. What sets us apart is the depth of our capabilities, creative problem solving approach and proven track record in our practice area combined with in-depth knowledge of the realities of the industries we serve.

Job Location: Nationwide

Description

• The Customer Care Sales Specialist is responsible for managing customer interactions, resolving inquiries, and promoting company products or services to drive sales.
• The role focuses on delivering excellent customer experience while identifying sales opportunities, maintaining strong client relationships, and supporting business growth.

Key Responsibilities

• Respond promptly to customer inquiries through phone, email, social media, or in-person interactions.
• Provide accurate information about products, services, pricing, and promotions.
• Identify customer needs and recommend suitable products or services.
• Convert customer inquiries into sales opportunities.
• Maintain strong relationships with new and existing customers.
• Handle customer complaints professionally and ensure timely resolution.
• Follow up with customers to ensure satisfaction and encourage repeat business.
• Maintain proper records of customer interactions, transactions, and feedback.
• Meet or exceed assigned sales targets and customer satisfaction goals.
• Collaborate with the sales and marketing teams to improve customer experience.
• Update customer databases and CRM systems with accurate information.
• Provide product knowledge and guidance to customers to support informed purchasing decisions.

Requirements and Qualifications

• Bachelor’s Degree or HND qualification in Business Administration, Marketing, Communication, or related fields
• 1 year of experience in customer service, sales, or customer relationship management.
• Excellent communication and interpersonal skills.
• Strong persuasion and negotiation abilities.
• Ability to multitask and manage customer interactions effectively.
• Good problem-solving and conflict resolution skills.
• Proficiency in Microsoft Office and CRM systems.
• Strong customer service orientation and sales